Outsourced IT support: what can you expect?
Why outsource your IT Department?
There are a number of benefits to be gained from outsourcing your IT support, generally focused around adding expertise into the mix while at the same time saving money:
Saving on salary, N.I., pensions and PAYE
The current average IT salary is around £47,500 (starting from £25,000 for a junior support position, ranging up to £85,000+ for a specialist engineer). Outsourced IT services might cost from £25 p/m for a very basic package to £200+ p/m for more comprehensive needs. So, the service billing from an outsourced IT company could be significantly less than the cost of employing dedicated in-house IT staff. Add to this not having to process their payroll, and you could see a healthy saving on time and hassle, too.
Experienced IT support without the price tag
Outsourced IT staff live and breathe technology every day, and usually come with a great depth of knowledge and experience under their belt. This is particularly true when you’re looking at specialist solutions for your CRM, ecommerce, communications, staff intranet, etc. To keep someone with this level of expertise on your payroll – or to commission services when you need them – could be quite expensive. With a retainer agreement, you’ll have it built into your service.
A resource on tap when you need it
Unlike a member of staff, an outsourced IT service is never on holiday or off work due to illness or personal commitments. You should have experts available to you – often with skills suited to your particular needs – 24 hours a day, 7 days a week.
Only pay for it when you use it
Some outsourced IT service providers operate on a fixed-rate, per user per month basis, or charge a set monthly budget against a certain anticipated number of hours. Others may charge a fixed retainer, covering your basic requirements, and will add fees for additional services or tasks (such as setting up a new member of staff or installing new software) as and when needed. You may also have flexibility on the fees you pay when you reduce or increase the number of devices in your business. More on the various types of support below.
Constantly up-to-date on technology, issues and solutions
As mentioned above, outsourced services will have IT staff that are completely immersed in the industry. Aside from hearing about all the latest new IT developments, being aware of every vital update and having the inside track on national and international IT issues, they will also be running the most up-to-date systems, with comprehensive data storage and the latest security measures.
A competent IT support service is more than just a backup when there’s an issue or a general maintenance provider – they’re also your partner for planning for the future. As well as delivering a close level of guardianship over your existing set-up, they should be working with you to anticipate your IT needs over the next 1-3 years as your company (and technology) evolves. We typically work to a 3-year business plan with our clients, delivering IT support to help them to scale and achieve their targets.
Which service will be right for you?
We provide clients with everything from complete Managed IT services to simple on-demand arrangements when they need it, with bolt-on additional services available as their company grows.
Give us a call on 01473 599020 or email firstname.lastname@example.org to find out your options and see how much you could save compared to your current arrangements.