A Guide to VoIP – How Does VoIP Work?
Want to future-proof your business’s telecommunications? Then you’re in the right place. In this guide, you’re going to learn what VoIP is, how it works and its benefits over a traditional phone line. We’ll also discuss the features VoIP offers and explain how it can take your business’s communications to the next level.
So, whether you’re the owner of a fledgling startup or sit proudly at the helm of a growing SME, here’s everything you need to know about VoIP.
How does a VoIP phone system work?
Voice over Internet Protocol might sound complicated but the mechanics behind VoIP phone systems are actually quite simple.
Here’s how it works:
- You make a call from your computer, smartphone or VoIP handset.
- A VoIP system such as an app or adapter (depending on the device you use) converts the analogue sound wave into a digital sound wave.
- The digital signal passes to your internet router, where it’s sent to the servers of your VoIP service provider.
- The call reaches the VoIP servers and is routed to the recipient.
- Your customer, client or colleague receives the digital wave as an audio sound on their phone and the whole process starts over again.
The beauty of this process is it all happens almost instantly, so you won’t notice any delay during the call. And as VoIP is a more efficient way of transferring data than the traditional Public Switched Telephone Network (PSTN), the sound quality is as good as and often better than a landline phone call.
As VoIP runs over the internet, all of your data is stored securely in the cloud. You can then manage every aspect of your VoIP system using an online dashboard. You can add new numbers, adjust your contacts and manage all of your VoIP features. All you need to run a VoIP phone system is a high-speed internet connection, a VoIP phone or softphone (we’ll explain that later) and a VoIP service provider.