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Telephony: What System is Best For Me?

February 10, 2022 Nick Expert advice

Whether your staff work from home, are office-based or a combination of the two, more businesses than ever are looking for efficient telephony and messaging systems that help them thrive and grow. Mainly powered by VoIP technology, the move to Cloud services has revolutionised business telephony systems to give small businesses access to unrivalled software integrations and analytics that, until now, have only been available to enterprises. 

So what is the best business telecoms system for your business? Let’s take a look.

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01
Feature-rich
They combine many of the features that you need to run a business into a simple and easy-to-use package, with call routing, recording, conferencing, logging and more.
02
Lower costs
The lack of physical infrastructure and maintenance makes modern telecoms systems cheaper to set up and manage.
03
Reliability
Modern phone systems have built-in disaster recovery features that allow for call rerouting and constant connections through your mobile app, softphone or desk phone, so you never miss a call.
04
Analytics
In the age of big data, modern telephony systems allow you to track diverse metrics such as call abandonment, call duration and call time so you can improve performance.
05
Integrations
Your telephony system can slot seamlessly into your existing tech stack. It can link into CRM and other office software like Microsoft 365 and Google Workplace to streamline your workflow.

Which telecom system is best for me?

If you’re looking for a new business phone system, you’re in luck. There are lots of excellent and affordable solutions that can scale for companies of all sizes out there right now. To find the best telephony system for your business, just compare the following systems with the features that matter most to you.

RingCentral Office

This excellent all-rounder offers flexible and cost-effective packages to suit all business sizes. It’s able to integrate with a long list of business software programs and boasts the cheapest starting price. However, it does cap your minutes, which many other providers don’t.

Telephone

Ooma Office

Fast, simple and cheap to set up and use, Ooma Office is an excellent solution for smaller businesses with tighter budgets that perhaps don’t need the feature sets (there are no CRM software integrations) of its more costly rivals.

8×8 X Series

Boasting HD audio quality, the X series provides a solid basic VoIP service for calls that’s well-designed for small and medium-sized businesses with remote workers or employees on the move. It also integrates with office software and offers desktop and mobile apps that can turn any device into a business phone.

Avaya One Cloud

Avaya One Cloud offers a strong suite of features and plenty of configurable options, making it a scalable solution for small and medium-sized businesses. If you’re expecting to grow, this could be a good long-term choice.

Microsoft Teams Phone

If your business uses Microsoft Office and Teams, this solution offers robust integration with strong mobile and desktop performance. It’s also a very affordable solution if you already pay for Microsoft 365. However, growing businesses should be aware of the participant limit, which is 100 for the free version and 300 for the normal subscriptions.

BT One Phone

This comprehensive telephony option uses SIM cards, a mobile app and an online portal to turn your team’s mobile phones into a business telecoms system. It’s perfect for those working from home or on the go as there’s no need to purchase additional handsets. However, tapping into BT’s wider network and infrastructure makes it more expensive than some of the other options on this list.

Aircall

Targeted specifically at sales teams, this system is perfect if you want to set up a call centre quickly. It has a strong focus on CRM and integrates seamlessly with SalesForce, Hubspot, Freshdesk, Slack, Zendesk and Zoho to name a few.

How to choose the best telecom system for your business

With so many different solutions to choose from, finding the best telephony system for your business is a case of matching your specific needs with the provider that meets them within your budget. However, it’s also important to think about your business’s size now and what it will look like in three to five years. Our final tip is to ask your team what features they would like to see, as their feedback on what works best for them and their workflow can be invaluable.

Need a little help? Then get in touch with the team at Comms Unite to discuss your priorities and options. We know everything there is to know about business telephone systems and provide a telecommunications service that’s tailored to meet your needs.

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